Q: What safety measures do you follow amidst the current health concerns?

A: We prioritize the health and safety of our clients and team members. All our staff wear masks and gloves during cleaning and undergo regular health checks. Additionally, we use eco-friendly, non-toxic disinfectants that are effective against common pathogens.

Q: How do I know which package is right for me?

A: Our packages are designed to cater to different cleaning needs. For regular, foundational cleaning, the Elevated Essentials Package is ideal. If you're looking for more in-depth cleaning, especially for upholstered furniture and windows, the Pristine Precision Package is your go-to. For a complete top-to-bottom meticulous cleaning service, we recommend the Ultimate Excellence Package. If still unsure, our team can assist in tailoring the perfect package for your space.

Q: Are the cleaning products you use safe for kids and pets?

A: Absolutely! We use eco-friendly and non-toxic cleaning solutions, ensuring they're safe for children, pets, and the environment.

Q: What is your rescheduling and cancellation policy?

A: We understand that plans can change. If you need to reschedule or cancel, please give us at least 48 hours notice to avoid any cancellation fees.

Q: Do I need to be present during the cleaning?

A: It's entirely up to you! Some clients prefer to be at home, while others provide us access in their absence. Rest assured, our team is trained to respect your space and belongings.

Q: How long does a typical cleaning session last?

A: The duration depends on the size of your space and the package selected. On average, the Elevated Essentials takes 2-3 hours, the Pristine Precision 3-5 hours, and the Ultimate Excellence 5-7 hours. However, these times can vary based on specific requirements.

Q: Do you offer any guarantee on your services?

A: Absolutely! We're committed to your satisfaction. If any part of our cleaning doesn't meet your expectations, inform us, and we'll ensure it's addressed to match your vision.

Have more questions? Don't hesitate to reach out! We're here to assist and ensure you experience the best of Sunshine and Grace Cleaning Services.